BBC iPlayer App Not Working: The BBC iPlayer app is one of the most popular apps for streaming live and catch-up TV shows in the UK.
However, users sometimes encounter issues with the app not working as expected, which can be frustrating. In this article, we will provide a troubleshooting guide to help you resolve some common problems with the BBC iPlayer app.
Why is BBC iPlayer App Not Working?
Problem #1:
App Not Launching: One of the most common issues that users encounter is the app not launching. If you’re facing this issue, the first thing you should do is check if your device meets the minimum requirements for the app.
The BBC iPlayer app requires Android 5.0 or above, iOS 11.0 or above, or Amazon Fire OS 5.0.3 or above.
If your device meets the minimum requirements, try force quitting the app and relaunching it. On iOS devices, double-tap the home button and swipe up on the iPlayer app to close it.
On Android devices, go to the Recent Apps menu and swipe the app off the screen. On Amazon Fire devices, go to Settings > Applications > Manage Installed Applications and select the iPlayer app. From there, select Force Stop and then relaunch the app.
Problem #2:
Buffering or Poor Video Quality: Another common issue with the BBC iPlayer app is buffering or poor video quality.
This can be caused by slow internet speeds or poor network connectivity. If you’re experiencing buffering or poor video quality, try the following:
- Check your internet connection. Make sure your device is connected to a stable and strong Wi-Fi or cellular network.
- Lower the video quality. If your internet connection is slow, try lowering the video quality to reduce buffering. You can do this by tapping on the quality button in the playback controls and selecting a lower-quality option.
- Close other apps. Running multiple apps at the same time can cause performance issues. Close any other apps that you’re not using to free up memory and resources.
Problem #3:
Error Messages: If you’re receiving error messages when using the BBC iPlayer app, there are a few things you can try:
- Check for app updates. Sometimes error messages can be caused by outdated app versions. Go to your device’s app store and check for any available updates for the BBC iPlayer app.
- Clear the app cache. Clearing the app cache can sometimes resolve issues with error messages. On Android devices, go to Settings > Apps > BBC iPlayer > Storage > Clear Cache. On iOS devices, uninstall and then reinstall the app.
- Restart your device. Sometimes a simple restart can fix issues with the app. Turn off your device and then turn it back on.
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Problem #4:
Downloading Issues: If you’re having trouble downloading content on the BBC iPlayer app, try the following:
- Check your internet connection. Make sure your device is connected to a stable and strong Wi-Fi or cellular network.
- Make sure you have enough storage space. Downloads require storage space on your device. Check your device’s storage to make sure you have enough space to download the content.
- Check the download limit. Some content on the BBC iPlayer app has a download limit, which means you can only download it a certain number of times. Check the download limit for the content you’re trying to download.
Problem #5:
App Crashing: If the BBC iPlayer app is crashing or freezing, try the following:
- Check for app updates. Make sure you have the latest version of the app installed. Go to your device’s app store and check for any available updates for the BBC iPlayer app.
- Clear the app cache. Clearing the app cache can sometimes resolve issues with app crashes.
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Summary
The BBC iPlayer app is one of the most popular apps for streaming live and catch-up TV shows in the UK, but users can encounter issues with it.
To resolve these issues, users should check if their device meets the minimum requirements, force quit the app, lower the video quality, close other apps, and check for app updates. Clear the app cache to resolve issues with error messages, downloading issues, and app crashes.
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